Join The Artisan Revolution!
When you become part of the Artisan Lab Network, you're joining a bold revolution in the optical industry. We're not just a company; we're innovators, boundary-pushers, and creators of unique opportunities for growth, learning, and collaboration. Whether you're in the lab, sales, or any other role, your talent is recognized and rewarded here, fostering personal and professional development.
Our inclusive culture and unwavering commitment to excellence provide the ideal environment for passionate individuals to thrive. Working with us isn't just a job; it's a career that's part of a larger mission to redefine the optical landscape and make a real impact on the world.
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Customer Service Representatives
Aurora, CO
Compensation Range:
The pay range for this role is between $18 to $24 per hour based on experience and capabilities.
Join Our Team:
Artisan Lab Network is in search of a Customer Service Representative who embodies our commitment to outstanding customer service. This role is critical in ensuring that each of our customers receives prompt, attentive, and personalized service, making their experience with us nothing short of exceptional. If you have a passion for helping others, a knack for solving problems, and a desire to be part of a team that goes above and beyond, we want you.
Your Role:
As a Customer Service Representative, you will:
- Customer Interaction: Be the first point of contact for customer inquiries through phone, email, or chat. Provide comprehensive information about our products and services, addressing and resolving concerns to ensure a positive customer experience.
- Problem Resolution: Quickly identify customer needs and work towards satisfactory solutions, collaborating with internal teams for more complex issues, and ensuring follow-up for resolution and satisfaction.
- Documentation and Record Keeping: Accurately maintain detailed customer records and document all interactions and resolutions in DVI.
- Product Knowledge: Keep up-to-date with our products, services, and policies to offer informed guidance to customers.
- Communication: Use your excellent communication skills to convey complex information in an understandable manner, enhancing the customer experience.
- Team Collaboration: Work alongside various departments to improve customer service processes and share insights from customer feedback.
- Adherence to Policies: Comply with all company policies, procedures, and quality standards, including adherence to a rotation schedule.
- Time Management: Efficiently manage multiple tasks and inquiries, achieving or exceeding performance expectations.
- Continuous Improvement: Engage in training and provide feedback on processes to help refine our approach to customer service.
- Order Processing: Ensure accurate and efficient processing, picking, packing, and shipping of customer orders, coordinating with the Customer Service team to streamline operations.
Who You Are:
- You have a high school diploma or equivalent; additional education is a plus.
- You bring proven experience in customer service or a similar role, demonstrating a track record of effective problem-solving and customer satisfaction.
- Your communication skills are exceptional, capable of delivering clear and concise information both orally and in writing.
- You're adept at working both independently and as part of a team, with a strong sense of empathy and patience.
- Familiarity with customer service software and DVI is advantageous.
- You are calm under pressure, with a keen attention to detail and strong organizational skills.
More About the Role:
This role is about more than just answering calls and emails; it’s about creating a connection with each customer and providing a genuinely helpful service. You’ll have the opportunity to grow, learn, and contribute to a team that values your insights and hard work. If you’re ready to be a part of a company that cares about its customers and its employees, we encourage you to apply.
Join us at Artisan Lab Network and be part of a team where your work makes a real difference in the lives of our customers and their experiences with our products.
Finish Room Technicians
Portland, OR
Join Our Team:
At Artisan Lab Network, we pride ourselves on excellence and quality in every lens we produce. We're looking for a dedicated Finish Technician to join our Portland, OR team. In this critical role, you'll be the final checkpoint in our lens production process, ensuring each product meets our high standards and specifications.
Your Role:
As a Finish Technician, you’ll play a pivotal part in our production process. Here's what you'll do:
- Lens Inspection: Conduct detailed inspections to identify any imperfections, using precision tools to ensure they meet our exacting standards.
- Quality Enhancement: Apply polishing and buffing techniques for a flawless finish, correcting cosmetic defects and ensuring lenses are aesthetically pleasing.
- Lens Edging and Mounting: Precisely edge and mount lenses into frames, ensuring perfect alignment and fit.
- Quality Control Documentation: Keep detailed records of your processes and findings, contributing to our continuous improvement.
- Collaboration: Work hand-in-hand with our team to solve production challenges and enhance efficiency.
- Equipment Maintenance: Keep our finishing equipment in top condition, minimizing downtime and ensuring continuous productivity.
- Material Handling: Manage lenses with utmost care throughout the finishing process, readying them for safe shipping.
- Safety and Compliance: Uphold our safety standards and stay up-to-date with industry regulations to ensure a safe and compliant workplace.
Who You Are:
- You've gained experience in a similar lens manufacturing role, familiar with edging, mounting, and finishing processes is a plus.
- Your attention to detail is unmatched, driven by a commitment to quality.
- You're skilled in using the necessary tools and equipment for lens finishing.
- You're an effective communicator, able to collaborate seamlessly with the team.
- You possess problem-solving skills, ready to tackle any issue that arises in the finishing process.
More About the Role:
This description isn’t exhaustive. You might be asked to take on additional tasks by your supervisor. Joining us means being ready to go above and beyond, contributing to our collective success.
Interested? We’d love to hear from you. Artisan Lab Network is committed to fostering a supportive, collaborative environment. If you’re passionate about quality and eager to make a difference, apply to be a part of our team today!
Entry-Level Lab Technician
Portland, OR
Job Type: Full-time
About Us:
Pacific Artisan Labs is a leading provider in Optical Wholesale Lens Manufacturing, dedicated to delivering top-notch services to our customers. We are looking for a motivated and detail-oriented individual to join our team as an Entry-Level Lab Technician. If you are passionate about learning and growing in a dynamic environment, we encourage you to apply!
Job Description:
As an Entry-Level Lab Technician, you will play a crucial role in supporting our customer service operations. Your responsibilities will include:
- Tracing Frames: Accurately trace frames to ensure precise measurements and specifications.
- Shipping and Labeling: Handle shipping boxes, match up labels, and ensure correct dispatching of items.
- Workflow Understanding: Learn and understand the lab operations to effectively support the workflow and contribute to continuous improvement.
Requirements:
- Detail-Oriented: Must have a keen eye for detail to ensure accuracy in all tasks.
- Computer Skills: Comfortable using a computer for various tasks and data entry.
- Numerical Skills: Must be proficient with numbers and have strong attention to numerical details.
- Self-Sufficient: Ability to work independently and manage time effectively.
- Team Player: Excellent interpersonal skills and the ability to work well with peers.
Why Join Us:
- Opportunity to grow and develop skills in a supportive environment.
- Collaborative team culture.
- Competitive salary and benefits package.
If you are ready to kick-start your career as a Lab Technician and meet the requirements listed above, we would love to hear from you!
Pacific Artisan Labs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Payrate Range: $16.50 - $18.00/Hr.
Benefits: Medical, Dental, 401K, 80 Hrs Vacation
Tinting/ Finish Specialist
Location:Â
Portland, Oregon
Full-time, paid vacation, sick leave, health, dental insurance, vision reimbursement, etc.
About Pacific Artisan Labs:
Pacific Artisan Labs is an independent optical lab that’s culture breaks away from the corporate mold. Our team is creative and innovative to contribute to the maker revolution. Our team is made up of curious artists, skilled technicians, and driven inventive strategists.
Job Summary:
This position is in a manufacturing environment that processes prescription eyewear lenses.
Job Duties & Responsibilities: Tasks include but are not limited to:
- Perform General Physical Activities that require use of whole body, like lifting, walking, stooping, and handling materials.
- Communicating with Supervisors, and peers to provide information by written form, or in person.
- Working with dyes and equipment to tint lenses as ordered.
- Work with delicate optical lenses after final inspection and package them for shipping out.
- Work with machines to edge and finish lenses as needed.
- Follow all safety protocols
- Follow lab processes and procedures to maximize efficiency and quality in the manufacturing process.
- Meet and exceed production goals without sacrificing the quality of products.
- Keeping work area clean, and clean common areas as assigned.
- Perform other duties as requested to support the department or lab as needed.
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Abilities:
- The ability to read and understand information.
- The ability to lift, push, pull or carry objects up to 40 pounds.
- The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
- The ability to stand for long periods of time.
- The ability to handle delicate objects gently.
- The ability to see different colors.
Finish Room Technicians
Portland, OR
Join Our Team:
At Artisan Lab Network, we pride ourselves on excellence and quality in every lens we produce. We're looking for a dedicated Finish Technician to join our Portland, OR team. In this critical role, you'll be the final checkpoint in our lens production process, ensuring each product meets our high standards and specifications.
Your Role:
As a Finish Technician, you’ll play a pivotal part in our production process. Here's what you'll do:
- Lens Inspection: Conduct detailed inspections to identify any imperfections, using precision tools to ensure they meet our exacting standards.
- Quality Enhancement: Apply polishing and buffing techniques for a flawless finish, correcting cosmetic defects and ensuring lenses are aesthetically pleasing.
- Lens Edging and Mounting: Precisely edge and mount lenses into frames, ensuring perfect alignment and fit.
- Quality Control Documentation: Keep detailed records of your processes and findings, contributing to our continuous improvement.
- Collaboration: Work hand-in-hand with our team to solve production challenges and enhance efficiency.
- Equipment Maintenance: Keep our finishing equipment in top condition, minimizing downtime and ensuring continuous productivity.
- Material Handling: Manage lenses with utmost care throughout the finishing process, readying them for safe shipping.
- Safety and Compliance: Uphold our safety standards and stay up-to-date with industry regulations to ensure a safe and compliant workplace.
Who You Are:
- You've gained experience in a similar lens manufacturing role, familiar with edging, mounting, and finishing processes is a plus.
- Your attention to detail is unmatched, driven by a commitment to quality.
- You're skilled in using the necessary tools and equipment for lens finishing.
- You're an effective communicator, able to collaborate seamlessly with the team.
- You possess problem-solving skills, ready to tackle any issue that arises in the finishing process.
More About the Role:
This description isn’t exhaustive. You might be asked to take on additional tasks by your supervisor. Joining us means being ready to go above and beyond, contributing to our collective success.
Interested? We’d love to hear from you. Artisan Lab Network is committed to fostering a supportive, collaborative environment. If you’re passionate about quality and eager to make a difference, apply to be a part of our team today!
